Navigating Submitted Treatments

After submitting a patient's treatment for treatment planning, click on the treatment for more details and status updates.

If you'd like to see how to communicate with our team directly, or for help submitting patient treatments, please reference either New Patient Creation & Submitting a Treatment or Contacting CandidPro Support.

Treatment Overview

In addition to the web version layout below, your treatments are visible on a mobile device.

Treatment Tracker

There are seven different progress statuses you'll see:

1. Treatment Created:

The date on which you created the treatment. 

2. Submission under review:

CandidPro's Team is reviewing all of the materials submitted. 

• For more information regarding uploading rejected materials, please see 'Resubmitting Rejected Diagnostic Materials'.
   

3. Treatment planning in progress:

Creating a custom treatment plan for you and your patient.

 

4. Treatment plan ready for review: 

During this stage, we will collapse the treatment tracker so that your treatment plan is front and center for you to review and approve.

• For more information regarding requesting finishing protocols, approving a plan, or scheduling a video call with the orthodontist, please see Video Call with Orthodontists.
   

5. Aligner kit in production:

Manufacturing the aligners.

 

6. Aligner kit shipped:

Aligner kit has officially shipped (either to your patient or your office, depending on your selection).

 

7. Aligner kit delivered:

Aligners have been delivered, and treatment can begin!